Refund policy
At SeikoMod Store, your satisfaction is our priority. We stand behind every watch we sell with a 30-day money-back guarantee and a 2-year warranty.
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**30-Day Return Policy**
You have 30 days from the date of delivery to return your item for a full refund, no questions asked.
To be eligible for a return:
- The item must be in its original condition
- The item must be in its original packaging
- You must contact us before sending the item back
To initiate a return, email us at contact@astraleagency.com with your order number and reason for return. We will respond within 24 hours with return instructions.
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**Refunds**
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
If you haven't received your refund after 10 business days, please contact your bank first. Then contact us at contact@astraleagency.com.
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**2-Year Warranty**
Every watch comes with a 2-year warranty covering manufacturing defects and movement failures. The warranty does not cover:
- Accidental damage
- Water damage beyond the stated water resistance rating
- Normal wear and tear
- Unauthorized modifications
To make a warranty claim, contact us at contact@astraleagency.com with your order number and a description of the issue.
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**Exchanges**
We replace items only if they are defective or damaged upon arrival. Contact us at contact@astraleagency.com within 7 days of delivery if this applies to your order.
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**Shipping Costs for Returns**
We cover return shipping costs for defective or damaged items. For all other returns, the customer is responsible for return shipping costs.
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For any questions, contact us at contact@astraleagency.com.